Privacy Policy

Sleeping Plaza Privacy Policy

Effective Date: April 2025
Applies to: Users in Jordan

At Sleeping Plaza, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us through our stores, websites, social media, or customer service channels. We are committed to protecting your information in accordance with applicable laws and regulations in the Hashemite Kingdom of Jordan, including the Electronic Transactions Law No. 15 of 2015, the Cybercrime Law No. 27 of 2015 (as amended), and best practices for personal data protection.

We may occasionally update this policy. Any material changes will be communicated to you, but we encourage you to revisit this page regularly for updates.

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1. Why We Collect Your Personal Data

We collect and process your personal data for the following lawful purposes:

• With your consent – For example, when you sign up to receive promotional emails or newsletters.

• To perform a contract – Such as delivering the products or services you purchase from us.

• To comply with legal obligations – Including cooperation with government or law enforcement authorities.

• For legitimate business interests – Like improving our services, enhancing user experience, or fraud prevention.

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2. When We Collect Your Data

We may collect personal data when you:

• Make purchases online, by phone, or in-store

• Use our website or engage with our social media pages

• Contact our customer support team

• Visit our stores or parking lots (subject to CCTV monitoring)

• Enter promotions, surveys, or competitions

• Interact with marketing communications or cookies

• Use payment providers such as Tabby, Tamara, Stripe, or Amazon Payment Services

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3. What Personal Data We Collect

Depending on how you interact with us, we may collect:

• Name, phone number, email address, and physical address

• Order history, preferences, and account activities

• Communications with customer service

• IP address, browser/device type, and cookies

• Marketing and communication preferences

• Payment transaction details (securely handled by third-party providers)

• CCTV recordings for safety and security

• Vehicle registration numbers (for parking)

• Social media usernames if you engage with us there

Note: We do not store complete credit/debit card details.

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4. How We Use Your Data

We use your data to:

• Process and fulfill your orders

• Provide customer support, returns, and complaint handling

• Send updates related to your account or purchases

• Improve our products, website, and overall customer experience

• Detect and prevent fraud or illegal activities

• Send personalized marketing messages (with your consent)

• Analyze shopping behavior to enhance your experience

You can opt out of marketing communications at any time.

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5. How We Protect Your Data

We implement strong security measures, including:

• HTTPS encryption for secure browsing

• SSL-secured third-party payment systems

• Password-protected internal systems

• Encrypted networks and firewalls

• CCTV monitoring in physical locations

• Regular security checks and system audits

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6. Who We Share Your Data With

We only share your personal data with trusted third parties for operational purposes, including:

• Delivery and logistics partners

• Payment processors (e.g., Tabby, Tamara, Stripe, Amazon Payment Services)

• Marketing and analytics platforms (e.g., Google Analytics, Meta)

• IT service providers and hosting platforms

• Legal or regulatory authorities, if required by Jordanian law

All partners are contractually bound to maintain confidentiality and data protection.

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7. International Data Transfers

In certain cases, your data may be transferred outside of Jordan. When this occurs:

• Transfers are made securely and only to countries with adequate data protection

• We ensure safeguards are in place such as encryption and standard contractual clauses

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8. Your Rights Under Jordanian Law

You have the right to:

• Request access to your personal data

• Correct inaccurate or incomplete information

• Withdraw consent to marketing communications

• Request deletion or restriction of your data when legally applicable

• File a complaint with the Telecommunications Regulatory Commission or other relevant authority

We may request identity verification before processing your request.
To exercise your rights, please contact us at:
📧 cs.jo@sleepingplaza.com

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9. Managing Your Marketing Preferences

You can unsubscribe or update your preferences by:

• Clicking the “unsubscribe” link in our emails

• Updating preferences in your account

• Contacting us directly at cs.jo@sleepingplaza.com

Please allow a short time for changes to take effect in our system.

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10. Cookies and Tracking Tools

We use tools like Google Analytics, Facebook Pixel, and Hotjar to:

• Analyze site traffic and usage

• Offer personalized content and product recommendations

By using our site, you consent to our use of cookies.
You can manage cookies via your browser.

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11. Contact Us

For questions or concerns about your data or this policy:

📧 cs.jo@sleepingplaza.com
📍 5th Circle, Zahran Street, Amman, Jordan